CUSTOM & WEDDING ORDERS:

How do I place an order?
Please fill out the details on the inquiry form or send us an email with your requirements: email@buttercream.com.au. The majority of your consultation will take place over emails.

Do you do tastings?
We send out sample packs of our available cake flavours every 1st Friday of the month. Please email us to book yours, 48 hours notice is required: email@buttercream.com.au.

How much notice do I need to give for an order?
For custom orders we require you to book and finalise payment at least 1-4weeks prior as we need to time to prepare your decorations (if your design is more complex we ask that you give us more notice). For weddings we require you to book and finalise payment at least 1-3 months prior. Please keep in mind that the weekends are our busiest times so they often can get booked out early.

Can I design my own cake or send in a picture of my design?
Send an email of your design requirements to email@buttercream.com.au and we will let you know if your design is possible. Please note we cannot replicate another cake decorators work. Sorry no fondant cakes here! Have a look at our gallery on instagram to see what styles we create: @buttercream_bakery 

Is there a minimum order?
Yes. Our smallest cake is 30 serves.

Can I make changes to my order?
Changes and cancellations can be made up to 1 weeks before your delivery. However deposits are non refundable.

Do your products contain nuts?
All our products contains traces of nuts.