ORDERING FROM OUR ONLINE STORE:
*Our online store is temporarily unavailable.
CUSTOM & WEDDING ORDERS:
Can I come in to discuss my order?
Our studio is open by appointment only. Please send us an email to book your consultation to avoid disappointment. We are located at Suite 7.03, Precinct 75, 75 Mary Street, St Peters NSW 2044 (entry on Edith Street).
How much notice do I need to give for an order?
For custom orders we require you to book and finalise payment at least 1-4weeks prior as we need to time to prepare your decorations (if your design is more complex we ask that you give us more notice). For weddings we require you to book and finalise payment at least 1-3 months prior. Please keep in mind that the weekends are our busiest times so they often can get booked out early.
Can I design my own cake or send in a picture of my design?
Send an email of your design requirements to email@example.com and we will let you know if your design is possible. Please note we cannot replicate another cake decorators work. Sorry no fondant cakes here! Have a look at our gallery on instagram to see what styles we create: @buttercream_bakery
How much is a custom cake/cupcake/cake pop?
All our custom cakes are designed for each customer so the price will vary depending on your requirements. Please fill out the inquiry form or send an email to firstname.lastname@example.org for a quote.
Is there a minimum order?
Yes. Our smallest cake is 20 serves. Other custom made items (cupcakes, pops, cones, brookies) require a minimum order of 2 dozen per item.
Can I make changes to my order?
Changes and cancellations can be made up to 1 weeks before your delivery. However deposits are non refundable.
Do you do edible imaging?
Yes. Edible imaging is available for our cakes, cupcakes and cake pops. Please see our edible prints page for information on pricing. PLEASE NOTE we require you to send your image or text that you would like printed at least 5 days before your delivery date.
How long can I store cupcakes and cake pops for?
Cupcakes should be stored at room temperature they will keep for 24hours. Cake pops can be stored for up to 5 days in the refrigerator.
Do your products contain nuts?
All our products contains traces of nuts.