privacy Policy...

Privacy policy


The Buttercream Bakery recognises that your personal information is important to you and share your concerns about how information is collected, used and shared. We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.


We are committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information
We collect information for a number of reasons including:
1. To deliver products or services to you
2. To complete other transactions with you or on your behalf
3. To better understand your requirements and preferences
4. To Improve our service
5. Provide offers that are of greater interest or benefit to you

How we collect this information
We collect information in a number of ways:
1. When you order goods or services online, particularly when those products are delivered.
2. If you complete one of our surveys or respond to requests for information as part of a promotion.
3. If you submit a request for information via our website.

What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us. Name, address, delivery address, phone number, e-mail address, age details and transaction information.

Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as major delivery companies and mail houses. We may also disclose personal information to government authorities as required by law. In these circumstances, we will ensure that these third parties undertake to protect your privacy.
If you would like to access or update your personal information, write to us via email, post or via telephone. We prefer to receive written requests as in many cases this assists us to verify your identity.

Direct marketing
If you receive marketing offers from us and do not wish to receive them in the future, please let us know.